www.citrusbottle.com
Effective date: 1^stMarch 2024

1. Introduction

Welcome to www.citrusbottle.com (“Site” or “Website”).

This website is owned and operated by Citrus Bottle France SARL. Throughout the Site, the terms “we”, “us”, “platform”, “Citrus Bottle” and “our” refer to Citrus Bottle France SARL. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or when purchasing something from us, you (“User” or “Customer”) engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, users, customers and/ or contributors of content.

2. Definitions

The definitions provided below are crucial for understanding the terms and conditions of the transaction between the Buyer and the Seller.

2.1. For the purpose of this document, the term “Buyer” shall refer to any individual who has entered into an agreement with Citrus Bottle to purchase products or items from them.

2.2.The term “Seller” shall refer to Citrus Bottle, a company that is based in France and is the owner and operator of Citrus Bottle.

2.3. The term “Conditions” shall refer to the terms and conditions of sale as outlined in this document, as well as any additional terms and conditions that may be agreed upon in writing by Citrus Bottle.

2.4. The term “Goods” shall refer to the products or items that the Buyer has agreed to purchase from Citrus Bottle.

2.5. The term “Price” shall refer to the amount charged by Citrus Bottle for the Goods in USD, exclusive of any costs associated with shipping, handling, or insurance, and as displayed on the Citrus Bottle website.

3. Conditions

3.1. The following terms and conditions set forth below shall form the basis of the agreement between Citrus Bottle and the buyer for the purchase of goods. It is important to note that all other terms and conditions, including the buyer’s standard conditions of purchase or any other conditions that the buyer may claim and apply under any purchase order, confirmation of order, or any other document, shall be excluded.

3.2. Any orders placed by the buyer for goods shall be deemed an offer by them to purchase the goods from Citrus Bottle in accordance with the terms and conditions outlined herein. Upon delivery of the goods to the buyer, their acceptance of the delivery shall be deemed conclusive evidence of their acceptance of these terms and conditions.

3.3. It is to be understood that these terms and conditions shall represent the entire agreement between Citrus Bottle and the buyer and shall supersede any other conditions previously issued. Any changes or modifications to these terms and conditions shall be made in writing and agreed upon by both parties

4. Price

4.1. It is important to note that we, asCitrus Bottle, hold the authority to alter or terminate any product or service without any prior intimation. This means that any product or service that is currently available on our website can be changed or removed at our discretion. It is recommended that our clients regularly visit our website to stay informed about any modifications that may have occurred.

5. Payment

5.1. It is essential to note that full payment must be made at the time of purchase. This means that buyers cannot partially pay for a product or service or pay in installments. Ensuring that payments are made in full is necessary to guarantee that the product or service can be delivered to the customer in a timely and efficient manner.

5.2. At our company, we have a range of payment methods available for customers to choose from, as specified on our website. We understand that customers may have different preferences when it comes to making payments, and we strive to make the payment process as easy and convenient as possible.

6. Goods

6.1. All the products that are available for sale on the Citrus Bottle website are strictly intended for personal use only, and are not meant for resale.

6.2. It is important to mention that we, at Citrus Bottle, reserve the right to limit the quantity of any product that is sold through our website.

6.3. We would like to emphasize that all products displayed on our website are subject to availability, and we reserve the right to cancel any order placed by customers due to unforeseen circumstances or unavailability of the product. This is a rare occurrence, but in the event that it does happen, we will notify the customer immediately and refund any payment made or replace with a different product with the choice of buyer.

7. Warranty

7.1. It is important to note that we do not provide any warranty or guarantee on the products sold through our website. This means that customers cannot claim any compensation or seek a replacement if the product does not meet their expectations or if it malfunctions or fails to perform as intended. We advise our customers to carefully read the product descriptions, specifications, and reviews before making a purchase to ensure that the product meets their needs and requirements.

7.2. We want to inform our customers that we cannot be held responsible for any damages or injuries resulting from the use of any product sold on Citrus Bottle. While we strive to ensure that our products are of the highest quality and are safe to use, we cannot guarantee that they will be free from defects or issues. We strongly advise our customers to use the products according to the instructions provided and to exercise caution when handling or using them. If a customer experiences any problems or issues with a product, we encourage them to contact us immediately, and we will do our best to assist them in resolving the matter.

8. Delivery of Goods

8.1. Our team at Citrus Bottleis dedicated to providing our customers with a smooth and efficient ordering experience. We make every effort to ensure that your order is delivered to you in a timely manner. This means that we strive to process and ship your order as quickly as possible while ensuring that it is packaged and handled with care.

8.2. We want to inform our customers that while we do our best to ensure timely delivery of their orders, we cannot be held responsible for any delays or damages caused by third-party delivery services. These services are beyond our control, and we rely on their capabilities to ensure that your order is delivered to you in a timely and efficient manner. However, if any issues arise during the delivery process, we will do our best to assist you in resolving the matter.

8.3. Please note that shipping and handling fees are non-refundable. This means that if you return an item that you purchased from our website, we will not refund the shipping and handling fees that were incurred during the initial purchase. These fees cover the cost of packaging, handling, and transporting your order, and they are non-negotiable. We advise our customers to carefully consider their purchase before placing an order and to read our refund and return policy carefully to avoid any misunderstandings.

9. Errors, Inaccuracies and Omissions

9.1. From time to time, there might be instances where the information provided on our site or in the Service may contain errors, inaccuracies, or omissions that may pertain to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We retain the right to rectify any errors, inaccuracies, or omissions, as well as modify or update information, or cancel orders if any information in the Service or on any related website is inaccurate at any time without any prior notice (even after the order has been submitted).

10. Personal Information

10.1. The manner in which personal information is submitted through the store is regulated by our Privacy Policy.

11. Refund, Return and Replacement

11.1. It is important to note that we do not offer refunds, returns, or replacements for any product unless the product is damaged or defective upon arrival. This means that if a customer purchases a product from our website and later decides that they no longer want it, we will not accept returns or offer refunds. However, if the product is damaged or defective when it arrives, we will gladly arrange for a replacement.

11.2. If you believe that you have received a damaged or defective product, we encourage you to contact us immediately to arrange for a replacement. Our team will work with you to resolve the issue as quickly and efficiently as possible. Please provide us with as much information as possible about the issue, including photos and a description of the problem, to help us better understand the situation. We want our customers to be completely satisfied with their purchase, and we are committed to providing high-quality products and services.

12. Acceptance

12.1. When you access and use the Citrus Bottle website, you are acknowledging that you have read, understood, and agree to the terms and conditions outlined on our website. It is important that you carefully review these terms and conditions before using our website to ensure that you fully understand the rules and guidelines that govern your use of our website.

12.2. Please be aware that your continued use of our website constitutes your acceptance of any modifications or updates to our terms and conditions. We reserve the right to update or modify our terms and conditions at any time without prior notice, and it is your responsibility to regularly review our website to stay informed of any changes. If you do not agree to any of the updated terms and conditions, you should discontinue using our website immediately.

13. Title and Risk

13.1. When you purchase a product from our website, the title and risk of loss for that product are transferred to you upon delivery of the product to the carrier. This means that once the product is in the hands of the carrier, you assume responsibility for any loss or damage that may occur during transit.

13.2. While we make every effort to ensure that our products are delivered to our customers safely and securely, we cannot be held responsible for any lost or stolen products after delivery to the carrier. Once the product has been delivered to the carrier, it is the carrier’s responsibility to ensure that the product is delivered to the correct address and to handle any issues that may arise during transit. If you have any concerns about the delivery of your order, we encourage you to contact the carrier directly to address the issue.

14. Change to Terms or Service

14.1. Citrus Bottle reserves the right to modify or update these Terms and Conditions at any time without prior notice to the buyer. Any changes made to these terms will become effective immediately upon their posting on our website, and the buyer shall be responsible for regularly reviewing the Terms and Conditions. Such changes may include but are not limited to, updates to pricing, product availability, shipping options, or return policies.

14.2. It is important to note that the buyer’s continued use of the Citrus Bottle website or purchase of goods from Citrus Bottle after any modifications to these Terms and Conditions are made shall indicate their acceptance of such changes. If the buyer disagrees with any of the changes made, their only recourse shall be to discontinue using the Citrus Bottle website or terminate their agreement to purchase goods from Citrus Bottle.

15. Gowerning Laws

15.1. The clause on governing law specifies that these Terms of Service and any additional agreements entered into for the provision of Services to you shall be subject to the legal principles and interpretations of the laws of France. This means that any disputes or issues arising from the said agreements would be governed and resolved based on the legal framework and regulations of France.

16. Reviews

16.1. When you submit a review of a product on the Citrus Bottle website, you agree to grant us the right to use, reproduce, and display your review in any format or media. This includes but is not limited to, posting your review on our website, social media channels, or other marketing materials. We may use your review, in whole or in part, as a testimonial for our products and services.

16.2. We reserve the right to remove any review that we deem inappropriate or inaccurate at our sole discretion. This may include reviews that contain profanity, offensive language, or violate our community guidelines.

17. Terms and Conditions During a Sale

17.1. Once an order has been paid and confirmed, it cannot be cancelled. We strive to ensure that our customers receive their orders promptly, and our system is designed to process orders as quickly as possible. If you need to make any changes to your order, such as updating your shipping address, please contact our customer service team, who will assist you with the necessary changes.

17.2. During a sale, we are unable to honor requests to delay shipment beyond the initial purchase date. This is because our inventory system is designed to ensure that all products are shipped out promptly and accurately. Any delays in shipment could result in inventory errors and negatively impact our ability to fulfill orders accurately.

17.3. It is not possible to modify an order by adding or removing products once it has been submitted. This is because our system is designed to process orders quickly and accurately, and any changes to an order could result in errors or delays in processing.

17.4. To prevent possible errors, we ask that all products be added to the cart and submitted as one order. This ensures that our system can accurately process your order and reduce the risk of errors or delays.

17.5. Payment must be completed within seven days of placing an order. Failure to do so will result in the order being removed from the order history, and the products will be made available for purchase by other customers.

17.6. Due to the high volume of orders during sales, shipping delays may occur. We strive to ship orders as quickly as possible but ask that you allow for additional processing and shipping time during sales.

17.7. To receive the additional discount, please make sure to place your order during the sale period. Orders submitted before or after the sale will not qualify for the discount.

17.8. Prior to placing an order, please ensure that you have received the 10% discount. We will disregard any emails related to discounts that have not been received, and we cannot retroactively apply the discount to your order.

17.9. It is essential to enter the correct shipping address during the sale period as it cannot be changed once the order has been processed. This ensures that your products are shipped to the correct address and reduce the risk of shipping errors.

17.10. Please select the appropriate option for your shipping requirements, whether it is “signature required” or “signature not required.” This ensures that your products are shipped to the correct address and reduce the risk of shipping errors.

17.11. Complimentary gifts, such as free samples or masks, cannot be added to orders during sales. This is because our inventory system is designed to ensure that all products are shipped out promptly and accurately, and any additional products could result in errors or delays in processing.